Tuesday, October 16, 2012

Contributions by Angela Golla, Infogram Contributor

E-Business Suite Support
Oracle is committed to providing its customers with the industry’s leading support offering. On Monday, October 1, 2012, at Oracle OpenWorld 2012, Oracle announced an exception that will be provided for the first 13 months of Sustaining Support on Oracle E-Business Suite Release 11.5.10 (11i10), valid from December 1, 2013 – December 31, 2014. This exception support will be comprised of three components: (1) new fixes for Severity 1 production issues, (2) United States Form 1099 2013 year-end updates, and (3) payroll regulatory updates for the United States, Canada, United Kingdom, and Australia for fiscal years ending in 2014.


Also announced during Oracle OpenWorld, the Extended Support period for E-Business Suite Release 12.1 has been extended through December, 2018. Uplift fees are waived for all years of Extended Support (June, 2014 – December, 2018) for customers with an active Oracle Premier Support for Software contract. During this period, customers will receive all of the components of Extended Support at no additional cost other than their fees for Software Update License & Support.

Learn more at the Lifetime Support webpage. 



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