Wednesday, June 18, 2008

Service Request (SR) Tracking To Be Temporarily Unavailable This Friday/Saturday
Contributed by Angela Golla

On Friday, June 20, 2008, starting at 10:00 PM Pacific Time (Saturday June 21, 5:00 AM GMT), Oracle's internal ticketing system will be temporarily taken out of service for system maintenance. During this time, MetaLink's Service Request (SR) functionality will be disabled. This means that you will not be able to report new SRs or update existing ones using the MetaLink interface. SR query and other associated reporting functions will also be unavailable.

Because of the heightened level of support related phone activity during this time, we encourage you to hold severity 2, 3 and 4 issues until SR functionality is fully restored. Please call your local support center with any severity 1 issues. All other MetaLink functionality will remain unaffected. Duration of outage 3.25 hours.
Posted by at

No comments:

Post a Comment

Subscribe to: Post Comments (Atom)

Official, Youbetcha Legalese

This blog is provided for information purposes only and the contents hereof are subject to change without notice. This blog contains links to articles, sites, blogs, that are created by entities other than Oracle. These links may contain advice, information, and opinion that is incorrect or untested. This blog, links, and other materials contained or referenced in this blog are not warranted to be error-free, nor are they subject to any other warranties or conditions, whether expressed orally or implied in law, including implied warranties and conditions of merchantability or fitness for a particular purpose. We specifically disclaim any liability with respect to this blog, links and other materials contained or referenced in this blog, and no contractual obligations are formed either directly or indirectly by this blog, link or other materials. This blog may not be reproduced or transmitted in any form or by any means, electronic or mechanical, for any purpose, without our prior written permission. The opinions and recommendations contained in this blog(including links) do not represent the position of Oracle Corporation.

Oracle, JD Edwards, PeopleSoft, and Siebel are registered trademarks of Oracle Corporation and/or its affiliates. Other names may be trademarks of their respective owners.