Wednesday, June 18, 2008

Service Request (SR) Tracking To Be Temporarily Unavailable This Friday/Saturday
Contributed by Angela Golla

On Friday, June 20, 2008, starting at 10:00 PM Pacific Time (Saturday June 21, 5:00 AM GMT), Oracle's internal ticketing system will be temporarily taken out of service for system maintenance. During this time, MetaLink's Service Request (SR) functionality will be disabled. This means that you will not be able to report new SRs or update existing ones using the MetaLink interface. SR query and other associated reporting functions will also be unavailable.

Because of the heightened level of support related phone activity during this time, we encourage you to hold severity 2, 3 and 4 issues until SR functionality is fully restored. Please call your local support center with any severity 1 issues. All other MetaLink functionality will remain unaffected. Duration of outage 3.25 hours.

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