Thursday, February 28, 2008

New Support Tool DITO, Jinitiator 1.3 Desupport Date

Two new items of interest from the ATGNews team at Metalink

DITO

We just announced the availability of "DEMO IT TO ORACLE" (DITO) A third party desktop recording software by CamStudio that allows you to record your issue for support review just like you would on an Oracle Web Conference; however, you can do this offline at your convenience without having to arrange for the presence of a support engineer. When you have an issue, please record the issue (navigation, setup, and the issue that you are experiencing limiting to a few minutes of recording) then upload the file when you create the Service Request. This will greatly improve our understanding of your problem! For more information please see Note 11.1 on Metalink (the following URL http://metalink.oracle.com/metalink/plsql/ml2_documents.showDocument?p_database_id=NOT&p_id=11.1 )

Also to be aware of:

* JInitiator 1.3 To Be Desupported for Apps 11i:

Note 552692.1 - Obsolescence notice for JInitiator 1.3 for E-Business Suite 11i As of July 31, 2009 Error Correction Support for JInitiator 1.3 will end. In other words, the Oracle Forms group will no longer issue bug fixes via new versions of JInitiator 1.3.x as of July 31, 2009. You need to upgrade to the native Sun Java plug-in, as this extract from note 552692.1 describes. All E-Business Suite customers using Oracle Jinitiator 1.3.x need to upgrade to the Sun JRE (Native Plug-in). Oracle highly recommends that EBS customers upgrade to the latest certified version of the Sun plug-in by following Metalink document 290807.1 "Upgrading Sun JRE(Native Plug-in) with Oracle Applications 11i.

* See Note 554682.1 - Alerts Do Not Send Email If Address Ends With A Comma Or Contains A Null

* See Note 461713.1 - AIA 1.0 Diagnostics

* See Note 420704.1 - Workflow Status Diagram Failure

* See Note 433473.1 - Unable to Activate a User Responsibility Assignment that existed Before Upgrade

Latest ATG Newsletter: Note 405970.1 (on Metalink)

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