Tuesday, February 5, 2013

Contributions by Angela Golla, Infogram Deputy Editor

Improve Issue-to-Resolution-Time with Demo It To Oracle (DITO)


If you are having problems arranging an OWC with Support to see your problem or issue, DITO (Demo It To Oracle) can help you.  DITO uses CamStudio, a third party desktop recording software that is able to record all screen and audio activity on your computer into standard AVI video files and uses its built-in SWF (Streaming Flash Video) Producer to turn those AVIs into smaller, bandwidth-friendly streaming flash videos.

The idea of DITO is that you can demonstrate your issue for Oracle Support just like you do on an Oracle Web Conference; however, you can do this offline at your convenience without having to arrange for the presence of a support engineer.  You can make the recordings available to Oracle Support by uploading them to your SR in My Oracle Support.

This tool will record the reproducing steps from the customer that will allow Support or Development see what happens without setting up an OWC.
For complete instructions on how to use DITO, please refer to "Ditto It To Oracle" (DITO) CamStudio Help (Doc ID 11.1)

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2 comments:

Anonymous said...

link broken

Financial Reporting ManageUserPOV Utility does not Work. Error: "java.rmi.UnmarshalException" [ID 1372670.1]

February 5, 2013 at 11:03 PM
Christopher Gait said...

The link seems to be working, but it requires a login to MOS.

February 6, 2013 at 4:44 AM

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