Monday, February 13, 2012

Contributions by Angela Golla, Infogram Contributor

A message from Dennis Reno, VP, Oracle Customer Portal Experience
Over the weekend of January 27-29, 2012, we upgraded My Oracle Support’s HTML-based user interface (UI) to a new one built using Oracle’s Application Development Framework (ADF). I’m pleased to welcome you to the new user interface, which will help provide our My Oracle Support HTML-based users more streamlined access to support information and services.

I encourage you to access the below resources for additional information regarding the new My Oracle Support UI:

The New My Oracle Support User Interface Web Page (Article ID 1385682.1)—Find up-to-date information on the new My Oracle Support UI and access the video series designed to take you through My Oracle Support’s features and functionality using the new UI.

Although the supporthtml.oracle.com web address and your My Oracle Support username and password remain unchanged, there are some changes to the list of browsers that are supported by the new UI. For example, Internet Explorer 6 (IE6) is no longer supported on supporthtml.oracle.com; you can visit “The New My Oracle Support User Interface” web page noted above for a list of supported browsers. Please note that you can still use IE6 on the Flash-based UI at support.oracle.com.In the coming months, we plan to also transition users of the current Flash-based UI to the new HTML-based My Oracle Support UI. We plan to release additional enhancements to the new UI during the time leading up to this transition to help ensure that Flash-based users have access to similar My Oracle Support functionality that they use today.

If you have any questions or feedback, please log into My Oracle Support and use the “Contact Us” link located in the upper right hand corner.We appreciate your continued feedback, as we work to improve your online support experience.

Sincerely,
Dennis RenoVP, Customer Portal ExperienceOracle Support
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