Thursday, May 21, 2009

Oracle Extends Support Value for Customers

Contributions by Sherron Garnett, Infogram Contributor

Extended Support Fees Waived for Several Major Oracle Product Lines

Our customers spoke and we listened. Unprecedented economic pressure across the globe is making business as usual a thing of the past. As part of Oracle’s continued commitment to provide the industry’s leading support offering, we’ve waived Extended Support fees for a number of major Oracle product lines through 2010 and 2011. Now customers have more time to optimize their existing infrastructure and can choose when to upgrade to Oracle future releases when the time is right for their business.

What’s New

First Year Extended Support fees waived:

Oracle E-Business Suite 11i Release 10 through November 2011·
JD Edwards EnterpriseOne 8.11 through December 2010·
Siebel Customer Relationship Management (CRM) 7.8 through May 2011·
Oracle Database 10g Release 2 through July 2011

Extended Support fees waived:

PeopleSoft Enterprise 8.9 through June 2011

Extended Access to Fixes:

Oracle E-Business Suite 11i Release 9 through June 2010
Resolution of severity-one technical issues and US year-end 1099 support

Even More Time to Upgrade

Oracle’s Lifetime Support puts customers in control of their upgrade strategy. This flexible support policy makes it easier for customers to plan and budget for Oracle’s exclusive product upgrades allowing them to upgrade at the speed of their business. And with Oracle Lifetime Support, upgrades are always included at no additional charge beyond their annual support contract.

We’re Focused on Your Success

Oracle Customer Services Support is focused on one thing: customer success. This announcement further demonstrates Oracle’s commitment to protect and extend customer investments as part of its Applications Unlimited and Lifetime Support programs.

Begin Planning For Your Next Upgrade

For more information about the Extended Support Fee Waiver, review the Frequently Asked Questions. For more information and to learn about the benefits of upgrading to the latest releases click here.To discover the services available to help achieve a smooth transition and well defined upgrade strategy for minimal business disruption click here.

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