Friday, April 10, 2009

Securing Support

Contribution by Sherron Garnett

Oracle Configuration Manager can automatically gather the configuration information of Oracle product installs and upload this information into Oracle’s support systems, which makes it faster and easier for Oracle to help customers. If you'd like to know about this Oracle tool and the benefits of using it, please read the following article:


Anonymous said...

most customers don't want to install yet more software for support. Please remember, and I know this may "blow your mind", but mos customers NEVER ever want to contact support.

Christopher Gait, Oracle Infogram Editor said...

I wouldn't be surprised at all that no one wants to contact support. I'd also like to not ever repair my car. But I do. And in fact I do periodic maintenance too. That way I can avoid expensive surprises, at least sometimes. The metaphor is quite good, really, between cars and software. Both are complex, both important to our livelihood, both prone to failure under certain conditions. SCM is similar to some of the remote monitoring programs for cars. It's an added expense (in time) to maintain on software. It cost money to have such a system on a car. But it helps you avoid something sneaking up on you. In the case of SCM it also saves customers with a high SR volume a lot of time. Instead of doing constant RDAs, describing the system at length, etc., all that is kept available to Oracle using SCM. It's a good system.

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