Oracle’s Hyperion Pre-System 9 Products: Oracle Offers One Year of Extended Support - Free
As previously announced, Oracle Premier Support for selected Hyperion Pre-System 9 releases will end on September 30, 2008. One year of Extended Support for the Hyperion Pre-System 9 products will be offered for the period October 1, 2008 to September 30, 2009. The Extended Support fee for this period has been waived for those program licenses for which customers have paid the System 9 Enablement Fee and for which technical support is continuously maintained.
Note: Customers who have not completed their upgrade to a newer release of the listed products by September 30 2008 need to decide whether or not they want to purchase Extended Support, or if migrating directly to Sustaining Support is sufficient. New fixes are not covered by Sustaining Support.
Pricing Questions
Please contact your Support Sales representative for assistance with any pricing questions.
Additional Resources:
For complete customer FAQ notification posted on Oracle.com click
Oracle Enterprise Performance Management and Business Intelligence solutions here.
Lifetime Support information
Lifetime Support Policy – Oracle Applications brochure
Oracle Technical Support Policies
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