Thursday, November 12, 2009

Customer Service, Hyperion, Oracle Search Utilities, Performance, Product Announcements, Security, BI, Storage, EBS on Exadata, Oracle Magazine


Customer Service

With all the dust in the air from the recent changover from Metalink to MOS, this article is a good reminder to everyone in Oracle Support about keeping the customer at the center of everything we do: 16 Lessons in Customer Service form a Car Salesman.

Hyperion

Tim Tow has some helpful material for you if you are upgrading from 11.1.1.1 to 11.1.1.3.

PeopleSoft

The PeopleSoft Technology Blog brings us an anouncement on the availability of the Oracle VM Template for PeopleSoft HCM 9.1 and PeopleTools 8.50

Oracle Search Utilities

If you were using the excellent Firefox plugin for finding Oracle information directly, Gareth Roberts over at In Depth Apps has an update for you.

ECM

Oracle ECM Alerts lets us know that Oracle IRM 10.1.3.5.2 Desktop supports Windows 7.

Performance

Cary Milsap discusses Latency Hiding, continuing the discussion started by James Morle. If you know anything about Oracle performance, you know that those two are major figures in the field, so this light-hearted article bears reading.



Product Announcements

A new version of Audit Vault

and...drum roll...


This one is a very exciting product. If you are running streams right now, you will want to learn more about GoldenGate.


Security

Over at Pete Finnigan's Oracle security weblog we have a good article on the ever-confusing topic of Direct Grants, DBA, Invoker rights and definer rights (at least I know it used to confuse me when I was a DBA, but perhaps that's not all that hard).

BI

There's the start of a series on Oracle BI EE 10.1.3.4.1 - Single Table Repository Design over at the RittmanMead blog.

Storage

StorageMojo brings us an article this week on Redundant array of inexpensive servers (what's next, redundant array of inexpensive IT departments?).

EBS on Exadata

The Oracle E-Business Suite Technology blog has a posting this week on Running E-Business Suite on Exadata V2.

Oracle Magazine

Looked at Oracle Magazine lately? Here's a link to an article on Driving Down Costs (and no, that doesn't mean laying off all the people in the company you don't like).



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